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🎬️ Video ads disappearing or not available
We've noticed some concerns about video ads disappearing or not being available in the game. We want to clarify that the video ad feature, like all ads and promotional features, is currently in a testing phase within the game. This means that while some players may receive Lives, others might get Boosters or other items…
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Can't Opt Out of Candy Royale!
I truly do not like this little sub game and I don't want to play it. But lately when it's popping up, there is no X in the right hand corner for me to decline. It's just forcing me to opt in in order to continue playing the game this is absolutely no good. Is this a glitch? If so, when will this be fixed?
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⛔️ "Game not Syncing" Issue on different devices - Under Investigation ⛔️
This discussion was created from comments split from: I am trying to log into my account and keep getting OOPs something went wrong message. I checked my.
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Screen goes black after showing ad (Edited by CM: Reported to the Studio)!
Screen goes black after showing ad, and does not continue with the game. This has been happening for the past 2 days
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🚨 Are you experiencing issues with the game? Check here before posting in Support!
Are you experiencing issues with the game? Look no further as these are the most common issues and most frequently asked questions in Candy Crush Saga. The two absolute most common questions here in Community are: I have lost my progress or all played levels? If you suddenly are back to level 1 or the game has been lost,…
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I bought 20$ candy crush coupon for 800 Google points by accident. Can I get my points back? And how
How can I get my Google points back
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Meu saldo q comprei n chegou la
Nao chegou
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episode race is not work on the game
hi, I’m at level 833 and my episode race supposed to be start at level 831 with the new episode but it didn’t. Can you help me ?
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My access to game features was cut off
Hello I am stage 5000. My game has been frozen for 10 days and I can't use any features. It doesn't even let me recover my password! Can you guide me what should I do?
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my episode race don’t start
hi, I’m at level 833 and my episode race was supposed to start at level 831 with the new episode but it didn’t. Can you help me ?
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*Edited by CM: Oops! Please repost in English so everyone can understand
*Edited by CM: Oops! Please repost in English so everyone can understand - Our House Rules
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Unable to have ads videos
dear Candy crush team Being waiting for long time as didn’t receive any ads videos Please guide the way how to have ads while gaming
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I ordered something and did not get it
I did not get what I ordered and I contacted Microsoft where the payment was deducted. Microsoft does not refund payments made to Candy Crush when Candy Crush scams you out of your money without giving you what you bought. This has happened more than once. It has also happened to many other people. I want what I bought or…
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Bars not received
Hello.. I've won three series of races but I've never been credited with the 40 bars per race, why
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You guys been not give my rewards.
I try log out and log in still not working. Also so many time I missed my rewards. I put money!must better service in this game. .
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*Edited by CM: Oops! Please repost in English so everyone can understand
*Edited by CM: Oops! Please repost in English so everyone can understand - Our House Rules
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ADS
I could see ads for extra lives and gifts, but since I made a purchase I have stopped seeing them. I think it’s a hoax to have to keep buying. I find it fatal. Be careful and don’t buy anything!!
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*Edited by CM: Oops! Please repost in English so everyone can understand
*Edited by CM: Oops! Please repost in English so everyone can understand - Our House Rules
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Episode race not starting despite having finished the required level
For the episode race to start, the games asked me to finish the level 2946, which i did, but then nothing seemed to happen. And now it wants me to finish the level of the next episode. What os going on? Is there any way out of this?
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Why does the game continually crush, i have lost a lot of boosters!
I cannot play the game it is continuously crashing and I am losing all my boosters
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I need help on gold bars it’s not coming up after an episode race
please I need help my gold bars is not entering my account after an episode race
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*Edited by CM: Oops! Please repost in English so everyone can understand
*Edited by CM: Oops! Please repost in English so everyone can understand - Our House Rules
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*Edited by CM: Oops! Please repost in English so everyone can understand
*Edited by CM: Oops! Please repost in English so everyone can understand - Our House Rules
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Charges
Why am I being chrg. 2x not the 1st time this happened.
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PLAYED BEFORE BUTTON
Greetings to everyone, im a user of candy crash saga from my cellphone but i tried to move on a Xiaomi pad 6 without any luck as the 'played before button' is not working… the pad is brand new and updated with lots of space… it's like the button is never programmed to do anything … any help pretty please? thank You in…